Returns and exchange Policy

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At RG Sports, we strive to provide high-quality products and excellent customer service. Since we do not have a physical store, we offer a flexible return and replacement policy for products purchased online, with certain conditions in place.

• If your product is faulty or damaged upon delivery, you are eligible for a replacement.
• The product must be reported as faulty within 10 days from the date of receipt.
• The issue must be related to a manufacturing defect or damage that occurred during shipping.

• If you have selected your product in person (for example, at a pop-up event, market, or a location where we temporarily showcase our products), returns are not accepted unless the product is deemed faulty.
• In-person selections are final, and we encourage customers to carefully inspect products before making a decision.

• Contact our customer service team at info@rgsports.co within 10 days of receiving your product, providing the following details:
  • Your order number
  • A clear description of the issue with the product
  • Photographic evidence of the defect or damage (if applicable)
• We will review your request and arrange for a replacement or offer a solution, depending on the circumstances.

• Due to the nature of our business, we do not offer refunds for non-faulty products.
• Products returned for reasons other than defects or damage are not eligible for a return or replacement.

• If your product is faulty, we will cover the cost of return shipping.
• If you are returning a product for any other reason (such as a change of mind), you will be responsible for return shipping fees.

• If your replacement request is approved, we will send you a replacement item within 10 business days, subject to availability.
• We may also offer a similar product as a replacement if the original item is no longer in stock.

We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our customer service team.

Contact Information:
Email: info@rgsports.co
Phone: 07849313490
Website: www.rgsports.co